Actionable Notifications

Actionable notifications let you add custom action buttons to the standard iOS push notifications. Actionable notifications give the user a quick and easy way to perform relevant tasks in response to a notification. These actionable notifications are available from iOS 8 onwards.



Actionable Notifications are available from MoEngage SDK version 2.2. And to support using UserNotifications framework from iOS 10 onwards use MoEngage SDK 3.0 and above.

How to implement Actionable Notifications?

To use actionable notification with MoEngage SDK, you have to define the actions and group them into categories as shown in the example. In the example, you can see that we are getting two different Sets of categories, one for iOS10 and above(i.e, set of UNNotificationCategory instances) and the other for the iOS version below iOS10 (i.e, set of MONotificationCategory instances). And while registering for push provide both the sets in parameters as shown below :

Swift Objective-C
class AppDelegate: UIResponder, UIApplicationDelegate, UNUserNotificationCenterDelegate{

    var window: UIWindow?

    func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplicationLaunchOptionsKey: Any]?) -> Bool {

        //--- Rest of Implementation
        //For registering for remote notification
        let categoriesForiOS10 = self.getCategories()
      MoEngage.sharedInstance().registerForRemoteNotification(withCategories: categoriesForiOS10, withUserNotificationCenterDelegate: self)
        //--- Rest of Implementation
        return true
    //Example to define categories
    //This method gives categories for iOS version 10.0 and above
    @available(iOS 10.0, *)
    func getCategories() -> Set<UNNotificationCategory>{
        let acceptAction = UNNotificationAction.init(identifier: "ACCEPT_IDENTIFIER", title: "Accept", options: .authenticationRequired)
        let declineAction = UNNotificationAction.init(identifier: "DECLINE_IDENTIFIER", title: "Decline", options: .destructive)
        let maybeAction = UNNotificationAction.init(identifier: "MAYBE_IDENTIFIER", title: "May Be", options: .foreground)
        let inviteCategory = UNNotificationCategory.init(identifier: "INVITE_CATEGORY", actions: [acceptAction,declineAction,maybeAction], intentIdentifiers: [], options: .customDismissAction)
        let categoriesSet = Set.init([inviteCategory])
        return categoriesSet;

As you can see in the example Accept, Decline, and May Be actions are grouped to a category i.e,"INVITE_CATEGORY". For declaring categories for iOS8 and iOS9 use MONotificationCategory from our SDK.


Notification Categories

MoEngage recommended not to change the actions grouped in a category across the app versions, as it will lead to users seeing different actions for the same category across different app versions.

Tracking User Actions

FOR iOS10 and Above :

As mentioned earlier, use the delegate methods of UNUserNotificationCenter to handle actions of notifications and also call userNotificationCenter:didReceiveNotificationResponse: of the SDK, to track the actions performed on notifications.

Swift Objective-C
func userNotificationCenter(_ center: UNUserNotificationCenter, didReceive response: UNNotificationResponse, withCompletionHandler completionHandler: @escaping () -> Void) {
	MoEngage.sharedInstance().userNotificationCenter(center, didReceive: response)

FOR iOS8 and iOS9

To track the action performed by the user on actionable notifications call handleActionWithIdentifier:forRemoteNotification: in application:handleActionWithIdentifier:forRemoteNotification:completionHandler: as shown below :

Swift Objective-C
func application(_ application: UIApplication, handleActionWithIdentifier identifier: String?, forRemoteNotification userInfo: [AnyHashable : Any], completionHandler: @escaping () -> Void) {
	if let identifier = identifier {
		MoEngage.sharedInstance().handleAction(withIdentifier: identifier, forRemoteNotification: userInfo)
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