Update the MoEngage web SDK initialization script on your website to configure and integrate Web Push.

For more information, refer to Web SDK Integration.

Ensure that you configure the web push settings since that is a mandatory pre-requisite in order to enable Web Push module.

You can configure the web SDK integration by loading the serviceworker.js file.

ServiceWorker.js file restrictions

• The serviceworker.js file is available in the root directory, if not, Web Push will not work on all the pages.
• Ensure that the service worker file is exactly named serviceworker.js. Else refer to rename serviceworker section

Get the serviceworker.js file

Choose any one of the following options for the serviceworker.js file:

Download the MoEngage Serviceworker.js

Right-click and download the serviceworker.js to save the file.

Use an existing Serviceworker.js

If you have an existing serviceworker.js file, then update the serviceworker.js file by adding the following code to the top of your file.

// Add this line to the top of the file
  importScripts("https://cdn.moengage.com/webpush/releases/serviceworker_cdn.min.latest.js");
  ...
  

Rename Service worker custom filename

If you wish to change the serviceworker.js file name depending on the browser or environment, use the following initialization block:

<script type="text/javascript">
  (function(i,s,o,g,r,a,m,n){i.moengage_object=r;t={};q=function(f){return function(){(i.moengage_q=i.moengage_q||[]).push({f:f,a:arguments})}};f=['track_event','add_user_attribute','add_first_name','add_last_name','add_email','add_mobile','add_user_name','add_gender','add_birthday','destroy_session','add_unique_user_id','moe_events','call_web_push','track','location_type_attribute'],h={onsite:["getData"]};for(k in f){t[f[k]]=q(f[k])}a=s.createElement(o);m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m);i.moe=i.moe||function(){n=arguments[0];return t};a.onload=function(){if(n){i[r]=moe(n)}}})(window,document,'script','https://cdn.moengage.com/webpush/moe_webSdk.min.latest.js','Moengage')

  Moengage = moe({
    app_id:"APP ID",
    debug_logs: 0,
    swPath: "/your-custom-sw.js"
  });
</script>

For more information, refer to Sample Code.

Service worker Scope

The scope of the service worker determines which files the service worker controls, in other words, from which path the service worker will intercept requests. The default scope is the location of the service worker file, and extends to all directories below. So if service-worker.js is located in the root directory, the service worker will control requests from all files at this domain.

You can also set an arbitrary scope by passing in an additional parameter swScope when initializing.

For example:

<script type="text/javascript">
  (function(i,s,o,g,r,a,m,n){i.moengage_object=r;t={};q=function(f){return function(){(i.moengage_q=i.moengage_q||[]).push({f:f,a:arguments})}};f=['track_event','add_user_attribute','add_first_name','add_last_name','add_email','add_mobile','add_user_name','add_gender','add_birthday','destroy_session','add_unique_user_id','moe_events','call_web_push','track','location_type_attribute'],h={onsite:["getData"]};for(k in f){t[f[k]]=q(f[k])}a=s.createElement(o);m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m);i.moe=i.moe||function(){n=arguments[0];return t};a.onload=function(){if(n){i[r]=moe(n)}}})(window,document,'script','https://cdn.moengage.com/webpush/moe_webSdk.min.latest.js','Moengage')

  Moengage = moe({
    app_id:"APP ID",
    debug_logs: 0,
    swPath: "/a/your-custom-sw.js"
  });
  </script>

In this case, we are setting the scope of the service worker to /a/, which means the service worker will control requests from pages like /a/, /a/lower/ and /a/lower/lower, but not from pages like /a or /, which are higher.

Bypassing serviceworker scope

If in case, you are not able to placee the serviceworker.js file at the root of you app, but still want that the it should be available throughout the app, then you have to pass `swScope` like this:

<script type="text/javascript">
  (function(i,s,o,g,r,a,m,n){i.moengage_object=r;t={};q=function(f){return function(){(i.moengage_q=i.moengage_q||[]).push({f:f,a:arguments})}};f=['track_event','add_user_attribute','add_first_name','add_last_name','add_email','add_mobile','add_user_name','add_gender','add_birthday','destroy_session','add_unique_user_id','moe_events','call_web_push','track','location_type_attribute'],h={onsite:["getData"]};for(k in f){t[f[k]]=q(f[k])}a=s.createElement(o);m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m);i.moe=i.moe||function(){n=arguments[0];return t};a.onload=function(){if(n){i[r]=moe(n)}}})(window,document,'script','https://cdn.moengage.com/webpush/moe_webSdk.min.latest.js','Moengage')

  Moengage = moe({
    app_id:"APP ID",
    debug_logs: 0,
    swPath: "/a/your-custom-sw.js",
    swScope: '/a/'
  });
  </script>

Troubleshooting

Registration Error

If you get the error Error in Subscription: DOMException: Registration failed - storage error, then you are unregistering the serviceworker.js somewhere from your code. Search for unregister() in your codebase and remove it.

Push Notification or serviceworker.js not working

Follow these steps:

1. Ensure to add the MoEngage serviceworker code into your serviceworker.js file.
2. Ensure to add swPath with the path of the serviceworker.js file while initializing the MoEngage script.

I am not getting Chrome Push Notification on my Mac?

If your Chrome is in full screen on Mac OS, you will not be able to see any Chrome Push notifications. This is a known issue with Chrome full screen on Mac OS and we will update you when it is fixed by Chrome/Apple.

My Users are not able to see Web Push Notifications.

To correctly receive and view Web Push Notifications, the notifications need to be enabled for the browser through the OS settings. It may have been blocked at the OS level. Make sure it is enabled. In this case, the browser will try to show the notification and hence the events and impression will be tracked. But the OS will block it. Refer this image:

How do I test Web Push Notifications?

Many times before creating a Web Push campaign, you may wish to see how the push message actually appears. To do the testing use the Device Push Token in Campaign Creation -> Scheduling & Goals tab -> Test Campaign section. To find your Device Push Token for your website on the Chrome browser, follow these steps:

1. Go to your website where you have given the push permission.
2. Right Click --> Inspect
3. Click on the Application tab.
4. On the left pane under Storage, click on Local Storage
5. Under Local Storage, click on your HTTPS Website URL or HTTPS Subdomain (https://yourwebsite.moengage.com) for your HTTP Website
6. You will find a Key MOE_DATA. Look for the PUSH_TOKEN field. Kindly copy the corresponding Value and paste it under Test Campaign Section -> Device Push Token.

Or you can install the MoEngage Chrome Extension to see it easily. For more information, refer to MoEngage Chrome Extension.

I am not able to render web push notification badge icon, it just shows as an empty white square

The Android documentation states the following- "Update or remove assets that involve color. The system ignores all non-alpha channels in action icons and in the main notification icon. You should assume that these icons will be alpha-only. The system draws notification icons in white and action icons in dark gray."
To convert your icon to an Android-compatible format-

1. Open your notification icon in any image editor
2. Convert all parts of the image that you don’t want to show, to transparent pixels. All colors and non transparent pixels are displayed in white. Therefore, only Alpha channel (black & white) images are supported and RGB images are not supported
3. Resolution of the image should be 72x72 or higher
4. Save the image in one of the following filetypes only- png, gif, webp, ico, cur, bmp

On clicking Push Notifications on Firefox Android, it did not redirect me to Firefox browser?

This is an anomaly observed in Firefox for Android. If the notification was supposed to redirect you to http://example.com

Case 1:

Firefox is open when the notification is clicked, you are redirected normally.

Case 2:

Firefox is in the background when the notification is clicked (You’re on the home screen or on some other application):

Nothing seems to happen when you click the notification. But, you are actually redirected in the background. So when you open firefox next, you’ll be on http://example.com.

We have raised this issue with Firefox support and are waiting to hear back from them.

Reach out to us directly from your MoEngage Dashbaord -> Need Help? -> Contact Support or send an email to support@moengage.com.