On-site Messaging Campaigns allow you to show personalized pop-ups and non-intrusive banners on your website.

Web SDK integration for On-site Messaging will automatically start working on all the pages where the web SDK is integrated. 

For more information, refer to Web SDK Integration.

Disabling On-site Messaging

If you want to disable On-site Messaging on a few pages or all pages of your website, you need to add disable_onsite: true on the pages wherever MoEngage Web SDK is active as described:

Moengage = moe({
  app_id: "XXXXXXXXXXXX",
  debug_logs: 0,
  disable_onsite: true
  });

Troubleshooting

On-site messaging campaign is not displayed.

Verify the following:

1. Check if the Trigger Action condition is matching or not
2. If you have Selected Pages for onsite messaging, then check whether the URL is matching or not
3. Check the segmentation of the Audience is matching or not.
4. Check the platform (Web or Mobile Web) is appropriately selected.

Reach out to us directly from your MoEngage Dashbaord -> Need Help? -> Contact Support or send an email to support@moengage.com.