Data Sync

You can sync historical data or backfill your user data to MoEngage post-integration. This ensures that users' data available in your Shopify stores before integration are available with MoEngage.

Sync User Data

To sync user data to MoEngage: 

  1. Switch to the Sync Shopify data tab on the installed App.
  2. Select the period from which the order data has to be synced to MoEngage by selecting the Date range. You can sync data up last 2 years from the date of installation. But before doing the sync beyond 60 days please make sure to increase the event retention for the events. Reach out to your customer success manager or support for the next steps on increasing event retention.
  3. The date range selection outlines the limit on the order data only, all the registered user data as of the installation date available in your store will be synced irrespective of when a user was created. 
  4. Click sync past data after choosing the date range. Once the sync has started, you will get information about it in the Sync progress section, as shown below. It may take up to 24 hours to complete data sync, depending on the date range selected.


Sync Product Catalog

You can sync your product catalogs to MoEngage and use it to generate personalized Recommendations (if MoEngage Recommendations are enabled for your account. Reach out to your CSM or drop a mail to if you wish to enable it for your account.)

  1. Once the sync is complete, the sync progress will be updated.
  2. In case of a failure, you can try a sync again.
  3. In the Sync product catalog section, choose the currency in the Currency of product price dropdown.

    Note: MoEngage Recommendations must be enabled for your account for this option to be available.

  4. Click Enable sync to schedule a periodic sync daily. 
  5. If you wish to stop the sync or edit the currency at any time, click on Stop sync.





If you have any questions about the working of your Shopify integration read our FAQs

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