Data Sync

You can sync historical data or backfill your user data to MoEngage post-integration. This ensures that users' data available in your Shopify stores before integration are available with MoEngage.

Sync User Data

To sync user data to MoEngage: 

  1. Navigate to the Sync Shopify data tab in your Shopify public app.
  2. Select the period from which data has to be synced to MoEngage by selecting the Date range in the Sync past data section. You can sync data up to 60 days from today's date. In case you wish to increase the time period for the sync, reach out to your CSM.
  3. Click sync past data after choosing the date range. Once the sync has started, you will get information about it in the Sync progress section, as shown below. It may take up to 24 hours to complete data sync, depending on the date range selected.


Sync Product Catalog

You can sync your product catalogs to MoEngage and use it to generate personalized Recommendations (if MoEngage Recommendations are enabled for your account. Reach out to your CSM or drop a mail to if you wish to enable it for your account.)

  1. Once the sync is complete, the sync progress will be updated.
  2. In case of a failure, you can try a sync again.
  3. In the Sync product catalog section, choose the currency in the Currency of product price dropdown.

    Note: MoEngage Recommendations must be enabled for your account for this option to be available.

  4. Click Enable sync to schedule a periodic sync daily. 
  5. If you wish to stop the sync or edit the currency at any time, click on Stop sync.



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